What is a Personal Care Assistants?

Personal Care Assistants from Mayday allows you, or your loved one, to have full-time care at home, allowing you to stay at home in familiar and relaxed surroundings with an incomparable level of one to one support. Embracing personal care, housekeeping and companionship it is a direct alternative to residential care that empowers you to retain control and independence.

Your professional Personal Care Assistants works with you to meet your personal needs and wishes, following an  individually designed support plan that Mayday will design in conjunction with those familiar with existing routines and needs. Your care is arranged on your terms and is designed to meet existing preferences for meals and eating times, naps and hobbies as well as established medication and care routines. As your needs change, our one-to-one care has the flexibility to evolve with you.

Experience has shown us that finding the right person to support you is the single most important factor in getting it right. Great care is taken in providing you with the most appropriate carer to meet your requirements.

It may be that you require :

• a carer with a certain level of experience and/or specialist training
• a carer who can drive
• a choice of male or female carers to support your personal care needs
• somebody who shares a hobby or interest
• a carer who is comfortable looking after your animals

“The benefits to the person receiving care in their own home can be significant.”

How the service works

Families who choose Personal Care Assistants from Mayday do so with the peace of mind that comes from knowing their carer is always on hand; whatever the time of day.

A major benefit of our service is the constant care and companionship you receive at home from a carer who is dedicated to your needs.

Your carer’s role can be as varied as you wish, embracing support with personal care and continence care, support with medication or helping with restricted mobility.

Maintaining your home is important too; your carer can support with your housekeeping, cleaning, laundry and shopping, as well as trips out. We also understand the importance of nutrition; our carers will cook to your tastes and advise you on how to achieve a well-balanced diet. Often, of greatest importance, is the quality time they spend as a companion, chatting and simply keeping you company.  What this then allows is time for you and your loved ones to be a family, spending quality time together.

Our service stands out from others in a number of ways:

Smooth changeovers when your carer takes a break

The day before your carer is due to go on leave, another fully trained carer will arrive at your home for a comprehensive, change-over. We are committed to ensuring changeovers from one carer to another cause little or no disruption to you and your family. There is no additional charge for this part of our service.

Guaranteed cover

If a carer becomes sick or must return home for any reason, Mayday have the depth of resource to immediately supply a fully trained alternative carer – we never leave you without care as we guarantee service. This length of stay and continuity coupled with the extensive changeover period truly set us apart.

Direct Employment

Mayday can make guarantees around continuity of care and consistency of service because we directly employ all of our carers. What “ direct employment” means is that the carers are employees of Mayday. With a network of regional managers we take responsibility for your carer’s ongoing supervision and management, as well as investing in training and continual professional development.

Unlike an introductory agency, having a Personal Care Assistants from Mayday  means that you don’t have the responsibilities of organisation your carer’s salary, insurance, expenses or annual leave – we’ll look after this for you.

The following is an extract of information provided by ACAS:

People hiring carers [themselves] need to think about:
1. Do they want to take on an employee?
2. Do they understand their responsibilities as an employer?
3. Does their carer understand their employment status? Is a written agreement in place?
4. Does the carer understand their duties/responsibilities? Is there a need to give them a job description?
5. What happens if the care recipient is not getting on with the carer?
6. Do they know where to go for information, advice and guidance?

Click here to read what ACAS has to say about Employing personal care workers.

The Process

Naturally, you and your family will have plenty of questions that you want to ask. We offer an informal and free of charge meeting with an experienced assessor. They will arrange to meet with all involved, including most importantly the person who requires care. Often this means liaising with a hospital discharge team, a care home or an existing agency. If appropriate, from this meeting a support plan will be developed. This plan will be unique to your requirements and will provide important direction to the carer on a daily basis.

Once everything is agreed, we will offer you a selection of carers which we feel most accurately suit your requirements.

The next steps

Following our assessment we will provide a full written quotation so that you can make an informed decision.

Please keep the following points of our Complete Management Service in mind:

• Keymen Associates (Mayday Homecare) has been in business in excess of 25 years
• We Directly Employ the carers taking care of insurance, PAYE, training, maternity pay, sick pay
• We provide you with Continuity by supplying the same carers each week
• We Guarantee cover should your regular carer fall ill or is unable to work
• Professional assessment of your needs
• Personalised support where everyone can contribute
• Flexibility is a central feature to the support we provide
• We take care of ALL the carers Training requirements
• All care is overseen by Mayday’s Management team
• A single hourly cost – No hidden extras – No VAT
• Giving you peace of mind

Mayday Homecare (Head Office)
11 Chorley New Road
Bolton
Lancashire
BL1 4QR

Tel: 01204 399195

Email: admin@keymengroup.com